Having an Advocate...

• At North Texas Restoration, our journey began with a simple yet powerful mission: to help homeowners in their time of need. Imagine being expected to perform a complex surgery on yourself, without any medical knowledge, while in pain and with no assistance from a trained professional. How well would that end? Likely not very well.

• Dealing with fire and water damage is remarkably similar. Why face it alone, especially when going up against large insurance carriers who handle these claims every single day? They know every detail of their business, while you're navigating one of the most traumatic events of your life—damage to your home.

• Most insurance companies genuinely aim to help during these crises, but even the best can become overwhelmed by the sheer volume of claims. The constant exposure to disasters can make the process feel impersonal. That’s why North Texas Restoration was created.

• With deep roots in the construction industry, we saw countless stories of homeowners facing life-altering tragedies only to receive inadequate support. We realized there was a need for more than just a company to handle drying out and repairs. Homeowners needed a true advocate—someone who ensures their rights are protected and the insurance company fulfills its obligations.

• At North Texas Restoration, we go beyond mitigation and restoration. We stand by your side to make sure your home is restored to its pre-claim condition, and that you are treated fairly throughout the process. Your home is our mission, and your trust is our foundation.

At North Texas Restoration, we pride ourselves on assembling a team that goes far beyond simply employing Certified Technicians—though having qualified, certified professionals who adhere to IICRC standards is essential. What truly sets us apart is our diverse team of experts with deep knowledge and experience across all facets of the restoration and insurance industries.

Our team includes:

• Seasoned Industry Professionals with decades of experience navigating insurance claims, working with adjusters, and holding carriers accountable.
• Legal Experts ready to stand up to insurance companies when they overstep their authority, ensuring our clients’ rights are protected.
• Highly Skilled Technicians trained to make critical, on-site decisions to maintain safety and compliance with industry standards.

Too often, insurance carriers attempt to overreach, pressuring mitigation companies and technicians to conform to their decisions. But the truth is, insurance companies have no authority over the technical determinations made on-site by your mitigation team. They are not present in the field, nor are they dealing with the unique, real-world challenges of your home restoration.

For example, in a recent case, our Senior Technician reclassified a property from a Category 1 to a Category 3 loss, determining that the site had hazards requiring advanced safety protocols. As a courtesy, the technician informed the carrier’s field adjuster, only to be met with resistance. The adjuster stated, “I’m not approving that. It’s not justified, and we won’t pay CAT 3 rates.”

Here’s the key: it’s not the adjuster’s call. Insurance carriers cannot dictate the classification of your loss or the protocols required to restore your home safely. Those decisions lie solely with the certified professionals on the ground. And carriers have a duty to cover the costs associated with the necessary mitigation work, as determined by industry standards—not their internal policies.

Having a company like North Texas Restoration makes all the difference. Our team is ready to take action if your carrier fails to meet its obligations. With attorneys on standby, we ensure that your rights are upheld, and that our team can perform its work safely, efficiently, and in full compliance with industry standards.

When you choose North Texas Restoration, you gain a team of:

• Expert Mitigators to handle the complexities of your loss.
• Certified Technicians who make accurate, real-time assessments of your home.
• Skilled Estimators and Advocates to ensure fair treatment and accurate coverage.
• Dedicated Attorneys to step in when the carriers push back.

We are here to protect you, your home, and your family, ensuring that your restoration process is completed properly and safely. At North Texas Restoration, we have the experience, the expertise, and the readiness to fight for you and your home’s recovery.